Rummy Game's Terms and Conditions — everything transparent, in Bengali

1 General Terms & Conditions

Rummy Game (hereinafter referred to as "we", "our platform", or "Rummy Game") is an online gaming platform based in Bangladesh, operating at the domain https://rummygame.xyz. These Terms and Conditions ("Terms") constitute a legally binding agreement between Rummy Game and all its users ("players", "members", "you").

Reading these Terms in full is mandatory before using the Rummy Game website, mobile app, or any of our services. These Terms are available in both English and Bengali — both versions carry equal legal standing. In the event of any conflict, the Bengali version shall take precedence.

Rummy Game reserves the right to modify these Terms at its sole discretion at any time. Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms. We recommend checking this page regularly.

2 Account Register

To play on Rummy Game, you must first create a personal account. During registration, you are required to provide accurate and complete information — including your full name, date of birth, active mobile number, and a valid ID.

Key Account Registration Rules:

• Each individual is only A can create an account.
• Opening multiple accounts using the same mobile number or ID is strictly prohibited.
• Providing false information during registration will result in permanent account closure.
• Keeping your account password confidential is your responsibility.
• Accounts may not be transferred or sold to another person.
• Withdrawals may be restricted if KYC (Know Your Customer) verification has not been completed.

Rummy Game may request additional documents for identity verification at any time. Failure to submit the required documents may result in temporary account suspension. This is done solely for your protection.

3 Eligibility & Age Requirements

To participate on Rummy Game, you must meet the following eligibility requirements:

• Must be at least 18 years must be.
• Online gaming must be legally permitted in your area of residence.
• Must be capable of making independent decisions with sound mental judgment.
• Must not be subject to a professional gaming ban.

Rummy Game reserves the right to verify the age of any suspicious account. Age verification may require a National ID card, passport, or birth certificate.

4 Deposit Policy

Deposits on Rummy Game can be made easily via Mobile Banking, Nagad, and Rocket. The rules governing deposits are as follows:

• Minimum deposit amount is BDT 100.
• Deposits are typically credited to your account instantly.
• If a deposit does not go through, please contact support — make sure to keep your transaction ID on hand.
• Only use payment methods registered in your own name.
• Deposits made through third parties are strictly prohibited.
• Rummy Game reserves the right to verify any unusual deposits.

5 Withdrawal Policy

Withdrawing your winnings from Rummy Game is a straightforward and transparent process. However, the following important rules apply to all withdrawals:

Withdrawal Conditions:

• Minimum withdrawal amount is BDT 500.
• Withdrawals will be restricted until KYC verification is completed.
• Withdrawals can only be made to your own mobile banking number.
• The required wagering requirement must be met before bonus funds can be withdrawn.
• Standard withdrawals are typically processed within 5–30 minutes.
• Your daily maximum withdrawal limit depends on your account level.

If any suspicious activity is detected, Rummy Game may place a temporary hold on withdrawals and carry out additional verification. This is a necessary step to prevent money laundering.

6 Bonus & Promotion Terms

Rummy Game regularly offers various bonuses and promotions. Each bonus has its own terms and conditions, which should be read carefully before accepting.

General Bonus Rules:

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has a Wagering Requirement Yes — typically 10–30 times the bonus amount.
• Winnings from bonuses must meet the wagering requirement before they can be withdrawn.
• Any attempt to abuse bonuses or claim bonuses across multiple accounts will result in account termination.
• Every promotion has an expiry date — any unused bonus will be forfeited once it expires.
• Rummy Game reserves the right to modify or cancel any bonus offer at any time.

7 Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on Rummy Game:

• Creating multiple accounts or using another person's account.
• Bonus abuse.
• Using software or bots to influence game outcomes.
• Colluding with other players to gain an unfair advantage.
• Money laundering or any illegal financial activity.
• Attempting to find and exploit security vulnerabilities on the platform.
• Threatening or harassing Rummy Game staff.
• Registering using a false identity.

If you are found to be involved in any of the prohibited activities listed above, Rummy Game may permanently close your account and forfeit your balance without notice.

8 Account Suspension & Closure Policy

Rummy Game may temporarily or permanently suspend an account under the following circumstances:

• Violation of the Terms & Conditions.
• If KYC verification fails.
• Extended periods of inactivity (typically 12 months).
• Through self-exclusion at your own request.
• By court order or for legal reasons.

Contact the support team to recover a suspended account. If the suspension was due to a legitimate reason, your account will be restored after the necessary verification is completed.

9 Responsible Gaming

Rummy Game believes gaming should be fun — not stressful. We encourage every player to game responsibly.

Our security measures:

• Deposit Limit: Set daily, weekly, or monthly deposit limits for your account.
• Self-Exclusion: Temporarily lock your account for a set period of time.
• Reality Check: Receive reminders to take gaming breaks at set intervals.
• Cooling-Off Period: Take a temporary break from gaming.

If you notice any signs of gaming addiction, please contact our support team immediately. For more information, visit our Responsible Gaming Page View.

10 Dispute Resolution

If you have a dispute or complaint with Rummy Game, please contact our support team first. We typically respond to all complaints within 24–72 hours.

Dispute Resolution Steps:

1. Send a detailed complaint to our support email — make sure to include your transaction ID and relevant screenshots.
2. The support team will investigate and provide an initial response within 48 hours.
3. A final decision on complex matters will be communicated within a maximum of 7 business days.
4. If you are not satisfied with the decision, you may request third-party mediation.

Rummy Game's decisions are generally considered final and binding. However, cases involving clear technical errors will be reviewed.

11 Privacy Policy

Protecting your personal data is Rummy Game's top priority. Information provided during registration is used solely for account management, identity verification, and payment processing.

• Rummy Game never sells your information to third parties.
• Payment information is protected with the highest level of encryption technology.
• You have the right to view or correct your personal information.
• Following account closure, your data may be retained in accordance with legal requirements.

For more details, visit our Privacy Policy page View.

12 Terms Update Policy

Rummy Game reserves the right to update its Terms and Conditions at any time. For significant changes, we will notify you in advance via SMS to your registered mobile number or through in-app notifications.

• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

Rummy Game is committed to being honest and transparent with its players at all times. Our goal is to create a safe, enjoyable, and trustworthy gaming environment where every Bangladeshi player can play with complete peace of mind.