Rummy Game's Privacy Policy — Our commitment to protecting your data

1 Introduction

Rummy Game (https://rummygame.xyz) is one of Bangladesh's most popular online gaming platforms, providing millions of Bangladeshi players with a safe and enjoyable gaming experience. This Privacy Policy ("Policy") explains how Rummy Game collects, uses, stores, and protects your personal information.

We believe that every player's privacy is a fundamental right. That is why Rummy Game adheres to international data protection standards and safeguards your information with the highest level of security. This Policy applies to our website, mobile app, and all services.

Whether you are creating an account, playing games, making a deposit, or contacting support on Rummy Game — your information is handled in accordance with this Privacy Policy at every step. If you have any questions, our support team is always ready to help.

2 What Information We Collect

Rummy Game collects only the information required to operate the platform, verify your identity, and process payments securely. We never collect data that is not necessary.

Information provided at registration must be accurate and up to date. Rummy Game reserves the right to suspend accounts found to contain false information.

3 How Your Data Is Used

Rummy Game uses your information solely for the purposes listed below — and nothing else:

• Account Management: To create and maintain your profile.
• Identity Verification: To complete the KYC process and verify your age.
• Payment Processing: To process secure deposits and withdrawals.
• Security Assurance: To detect fraud, bot usage, and multiple accounts.
• Customer Service: To resolve your issues and process complaints.
• Responsible Gaming: To monitor gaming behavior and take protective action when necessary.
• Sending Notifications: To keep you informed about important updates and promotions (with your consent).
• Legal Obligations: To comply with legal directives from regulatory authorities.

4 Data Sharing Policy

Rummy Game never sells your personal information. However, in certain specific circumstances, information may be shared with trusted parties:

When Data May Be Shared:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Service: Authorized third parties for KYC processing.
• Legal Authorities: Upon a valid order from a court or government authority.
• Technology Partners: Software service providers required to operate the platform — all of whom are bound by our privacy policy.

Every third-party partner is contractually required to adhere to Rummy Game's privacy standards. Your data is never shared with advertising networks or data brokers.

5 Cookie Policy

Rummy Game uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: To remember your language preferences and display settings.
• Analytics Cookies: To measure site performance (no personal data involved).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

6 How Long Your Data Is Retained

Rummy Game retains your information only for as long as necessary. Any data that is no longer needed is securely deleted.

• Active Accounts: All information is retained for the duration your account remains active.
• Closed Accounts: After account closure, transaction records are retained for a maximum of 5 years as required by law.
• KYC Documents: Only the minimum necessary data is retained after verification is complete.
• Support Conversations: May be retained for up to 3 years after the issue is resolved.
• Device Logs: Up to 1 year for security monitoring purposes.

After the designated retention period, Rummy Game securely destroys all related data.

7 Your Data Rights

Rummy Game gives you full control over your personal information. You have the following rights:

• Right to Access Your Data: You may request a summary of the information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You may request deletion of your data under specific circumstances.
• Right to Restrict Processing: You may request that we stop using your data for a specific purpose.
• Right to Portability: You can receive your information in a standard portable format.
• Right to Object: You may object to the processing of certain types of your data.

To exercise this right, contact the Rummy Game support team. We typically process your request within 30 days.

8 Security Measures

Rummy Game uses industry-leading technology to protect your information. Our security framework consists of the following layers:

• 256-bit SSL Encryption: All data transmissions are carried out through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security applied during login and withdrawals.
• Firewall Protection: Advanced firewall active to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party specialists.
• Anti-Fraud System: Real-time fraud detection technology.
• Data Backup: Secure, encrypted backups are stored on a daily basis.

If any suspicious activity is detected, Rummy Game takes immediate account protection measures and notifies you via SMS or in-app notification.

9 Child Protection Policy

Rummy Game is an adult gaming platform. No one under the age of 18 is permitted to use this platform.

• Rummy Game does not knowingly collect any information from users under the age of 18.
• Age verification is mandatory at the time of registration.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• If a parent or guardian suspects their child has created an account, please contact our support team immediately.

10 Privacy Policy Updates

Rummy Game may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• The date of any change will always be noted at the top of this page under the "Last Updated" section.
• For significant changes, an SMS or in-app notification will be sent to your registered mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

We are always working to make our Privacy Policy more user-friendly. Your feedback matters to us.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to the Rummy Game support team. We generally respond within 24–48 hours.